Policy
Return, Refund & Cancellation
Every product is quality-checked before dispatch. However, in the unlikely event that a product you purchased is damaged or incorrect (not what you ordered), you may return it as per the policy below.
Return eligibility
To be eligible for a return and refund, the product must:
- Be returned in a resalable and unused condition.
- Be returned with any accessories or free gifts.
- Have the return initiated within 7 days from the date of delivery.
When a return will not be accepted
Returns will not be accepted if the product:
- Is not in the same condition and packaging as received.
- Has been used or worn.
- Has been tampered with.
- Has missing labels or accessories.
Important notes
- For a damaged or incorrect item, we may request pictures or a video along with the order number. A link to upload them will be provided by our team.
- If you received a damaged item, please inform us no later than 2 days after delivery.
- Pack all returned items securely to prevent loss or damage in transit.
Refund policy
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, the refund is processed within 5 working days and credited automatically to your original method of payment.
Late or missing refunds
If you have not received your refund within the expected timeframe:
- Check your bank, card, or wallet account again.
- Contact your bank — there is often some processing time before a refund posts.
- If you have done all of this and still have not received it, contact us at cs@tanubha.com.
Cancellation policy
You can cancel an order before it is handed to the courier partner. For prepaid orders, the refund is processed within 5 working days. Once the order is shipped, the return policy above applies.
Contact us
For any questions about returns, refunds, or cancellations, please contact us or write to cs@tanubha.com.