Shipping & Delivery

Order processing and timeline

For confirmed orders, we process and prepare your package within 24 hours. This includes verifying your order, quality-checking the items, and handing the shipment to our courier partner. Once dispatched, delivery takes 3 to 8 business days depending on your location across India.

Tracking and notifications

You will receive SMS and email alerts at various stages of your order’s journey. You can also track your order on the order details page after logging into your account.

Delivery attempts

Once the shipment reaches your nearest location, the delivery partner will attempt to contact you by phone and at your delivery address up to three times. If no one is available to receive the package, the shipment will be returned to us. For prepaid orders, we refund the amount as soon as the product is received back, and notify you by SMS and email.

Damaged, missing or incorrect items

If a product is damaged, missing, or incorrect, please inform us within two days of delivery. Email cs@tanubha.com with the details and our team will provide a resolution.

Delayed orders

If you do not receive your order within 10 days from the order date, please contact us immediately so we can take the matter up with our courier partner. We may not be able to address concerns raised beyond this timeframe.

Partial cancellations

If any product in your order is cancelled (for example, out of stock or quality issues), we reserve the right to process the remaining products:

• Prepaid orders: your money is refunded for the cancelled product.
• COD orders: your order is modified to include only the available products — you pay only for the delivered products, plus any applicable shipping and COD charges.

Cancellation guidelines

Cancellation once the order has been handed to our courier partner is not allowed. Any return after that point is governed by our Return & Exchange policy. Please review the product details carefully and order only if you are satisfied.

Possible delays

In rare cases, delivery may take longer due to:

• Bad weather conditions
• Flight delays
• National holidays or festivals
• Government restrictions
• Other unforeseen circumstances

All of the above also applies to the shipment of any replacement product that might be sent in case of an issue with the original shipment.