At Tanubha.com, we strive to deliver your orders as quickly and safely as possible. Whether you have ordered unstitched suits, sarees, fashion jewellery, nightwear, bedroom wear, or accessories, here is everything you need to know about our shipping and delivery process.
For confirmed orders, we process and prepare your package within 24 hours. This includes verifying your order, quality-checking the items, and handing the shipment over to our courier partner.
Once dispatched, our courier partner will deliver your package within 3 to 8 business days, depending on your location and connectivity options across India.
You will receive SMS and email alerts at various stages of your order’s shipping journey. You can also track your order on the order details page of Tanubha.com after logging into your account.
Once the shipment arrives at your nearest location, the delivery partner will attempt to contact you by phone and at the delivery address you provided. This will be done up to three times. If no one is available to receive the package, your shipment will be returned to us.
In this case, we will refund the amount paid for prepaid orders as soon as the product is received by us. You will be notified about this via SMS and email.
If you find any product to be damaged, missing, or incorrect after receiving your shipment, please inform us within two days of delivery. Send an email to cs@tanubha.com with the details, and our team will contact you to provide a resolution.
If you do not receive your order within 10 days from the purchase or order date, please contact us immediately. We will reach out to our courier partner to take the necessary action. Please note that we may not be able to address concerns raised beyond this timeframe.
If a delivery is refused, the shipment will be returned to us. Once we receive it in good condition, we will process a refund of the payment to your original method of payment.
In case any product from your order gets cancelled due to reasons such as out of stock, quality issues, or any other problem, we reserve the right to process the remaining products in your order:
Cancellation of the order once it has been handed over to our courier partner is not allowed. Any return after that point will be guided by the policies described in our Return and Exchange page. We request you to please go through the product details carefully and place an order only if you are satisfied and genuinely wish to purchase the product.
In rare cases, delivery may take longer due to:
If you think your order is delayed, please feel free to contact us at cs@tanubha.com.
Please note: All the above terms also apply to the shipment of any replacement product (if applicable) that might be shipped in case of an issue with the original shipment.
